Q & A

• Why should I bring my PC to you instead of having someone come to my house and fix it?
   

1. In most cases, having someone come to your home to work on your PC just doesn't make sense unless it is free warranty work.    In some cases we will to come to your home to work on your PC.  Remember this is the more expensive choice.

2. Lets say that a local computer geek comes to your home to repair your PC and finds the usual problems.  Viruses, Spyware, slow Internet access and unexplainable lockups.  You will pay this person to sit and watch various software programs clean up your PC.   Not so with us.  Drop it off with us and pick it up on your way home.   We start the cleaning process and move on to the next PC.  We don't charge you to sit and stare at the monitor while the software runs and does it's thing.  This saves you money!  Don't be fooled by cheap rates!

3. In home repair scenario:  Antivirus software is run to clean your PC.  This can take a long time depending on how many files are on your PC.  Half hour or maybe an hour.   It takes 2 minutes to get it going but the repair person sits there on the clock for half an hour to an hour while it runs.  And that's just the beginning.  You pay for this time!

4. Bring it in to us scenario:   Antivirus software is run to clean your PC.  It takes 2 minutes to get it going.  We start it and move on to work on another PC.  We don't sit there and stare at it while it runs and bill you for that time.  When it is done, we start a Spyware scan and then move on to another PC.  This can take half an hour to an hour also.  When this is done, we validate internet speed and make sure the PC is actually clean of viruses and so-on.  And before any of this, we run through standard tests and inspect and clean your PC.   All of this at a fraction of the billable dollars that the in home repair person racks up while sitting there.  You pay for WORK TIME and not "sitting there staring at the PC time".

5. We have everything we need here.  No running around and wasting your time and money looking for parts and software!

6. No strange person in your home!

 

•  Why are your services better than anyone else's?
   

1. There is a huge difference in general PC repair you may find in the local papers and Commercial Quality PC Repair.  Now, we offer the same high quality service and repair for your home PC that we have been offering to business PC's since 1989.   At a rate that is affordable to most home PC users.

2. Always remember, you get what you pay for.

 

• What are your rates?

1. We charge $50 per hour for actual work done.  Not "sitting there watching software run" time.

2. Billed at 1 hour minimum and on 15 minute increments there after. 

 

• Why not take it to the local retail store where I bought it?

1. If it is under warranty, it is probably a less expensive option.    Other than that, there is no reason. 

2. Have you seen the same face twice at one of those places? 

• Why not just call 1-800-Support-From-India?

1. There is not enough room on this web site  to answer that question!

2. Read #1

• Do you offer phone support?

1. We are a repair service and not a "how do I" service.  Sorry.

2. We support our repairs.
    

• Is it possible for Viruses and Spyware to be so bad that starting over with a fresh installation is the only option?

1. Yes.  Viruses, Spyware and Browser hijackers can be very destructive and complex.

2. Although rare, we have had to re-install everything from scratch under extreme cases.

3. In some cases customers have dropped off their PC and said "erase it and reinstall everything".

4. We will warn you BEFORE such drastic measures are needed so we can help preserve valuable data.
    

• What if you repaired it and it doesn't work right?

Not likely,  We go over your checklist  of problems with you to verify that you are happy with our work before you take your PC home.  If anything is wrong, we will correct it before you take it home.  Each and every PC goes through a comprehensive checklist before and after repairs.

• Will you show me how to keep my PC from getting infected while on the Internet?

Yes.  Before you leave with your PC, we will educate you on how to keep your PC as clean as possible from viruses, spyware and other Internet invaders.  It only takes a few minutes and is well worth the time.

• What do I need to bring in when I have a problem?

1. As far as your PC is concerned, only the computer itself.  Unless you are having problems with your monitor, keyboard or mouse,  there is no need to bring in anything other than the computer itself.

2. Any software, operating system CD's or special drivers CD's you may have.  We will make note of  those on our checklist and you will sign for them when you get them back.

3. If we need CD's you did not bring in, we will call you. 

• Will you call me with an estimate before you fix it?

Yes.  This is a VERY important question.  With the price of new PC's these days, a new PC could  be cheaper than fixing your old one.  We can help you with that decision.

 

More questions?  Call us at 806-354-9851 or email us at info@getyourpcfixed.com